Rebirth in a Perfect Era Chapter 1759: Class gap
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After the announcement of funding and future maneuvering deployment plans, Li Mu further announced the future staff structure of Ele.me.
He decided to take charge of himself as the CEO of Ele.me and be in charge of all the business of Ele.me;
Lei Jun Teacher Lei is the COO of Ele.me, responsible for the operation, promotion and promotion of Ele.me;
Liu Qiangdong Brother Liu is responsible for the delivery business, including but not limited to the construction, support and management of the rider team.
As for the other executives of Ele.me, the middle and senior executives of both parties are temporarily taken care of. At the same time, the best headhunting companies are invited to find high-end talents in different fields nationwide or even globally.
Within the next two years, the focus of Ele.me‘s development, the diffusion and development of cities, must cover all prefecture-level cities in the country in the shortest possible time.
Li Mu said seriously at the meeting: “In order to meet the needs of Ele.me to quickly cover the whole country, we must build five large business systems in the shortest time.”
After a pause, Li Mu wrote the five sets of business systems he planned on the blackboard.
Business management system, rider management system, service management system, technical management system and safety management system.
After that, Li Mu explained one by one: “On the one hand, the merchant management system is to expand the merchants and strive to connect all the regular restaurants in the area to Ele.me, but everyone must pay attention to it, food safety is ours The important bottom line must be considered and supervised for the public, so any restaurant must require full qualifications and enter legal persons into our internal merchant control system. “
“If a food safety problem occurs in a business, depending on the seriousness of the problem, the maximum penalty of the business and all other restaurants under the name of the legal person may be imposed, permanently restricting access to Ele.me, and actively help the victim to make rights protection claims;”
“Customer complaints must be taken seriously and responsible. If the merchants commit fraud, abuse, or harm to users, they must be dealt with strictly and seriously, and they must not be favored by merchants, and slime or inaction, and consumers must be satisfied. Explain. “
Finally, Li Mu said to Teacher Lei: “Lei Zong, introducing the Taobao store reputation system and reputation ranking algorithm into Ele.me, each store must be rated for credit. If the store is involved in fraud or customer complaints, the reputation will be deducted directly. Points, the lower the reputation score, the lower the ranking of the display. Stores below a certain level should directly limit his exposure, reach the exposure online, even if the user actively searches, it must show that he is accepting penalties and terminating the user’s order. “
Teacher Lei immediately nodded and said, “You said that this has limited exposure. We have n’t used it on Taobao for the time being, but it ’s a very good idea. We will call a technician after the meeting and turn this feature on as soon as possible. Develop it and share it on both sides. “
Li Mu said with satisfaction: “The speed is faster.”
“OK.”
Li Mu said again: “Once the algorithm is formulated, no one should be allowed to adjust it privately, nor let anyone disclose the rules of the algorithm. We must fundamentally eliminate the possibility of internal corruption and internal cheating. To ensure the fairness and justice of the company’s operation to the greatest extent. “
previous life, when several food delivery platforms grew wildly, they all broke the case of exploiting vulnerabilities and algorithm corruption, and the impact was very bad.
For example, on a certain platform, a manager asks relatives to open a restaurant, and then uses the algorithm and resource tilting authority to madly invest in the restaurant guide. The monthly turnover of the restaurant is even more than one million yuan. This is not only extremely harmful to other businesses. Unfairness also caused a huge impact on the company’s platform image.
Like everyone opens Ele.me or Meituan and chooses the food, the first restaurant that comes out will always be the one with the highest traffic. If the ranking is exhausted using a fair and just algorithm, there is no problem. .
But if it is human intervention, it will directly affect the flow and income of each restaurant in the back.
Li Mu’s companies never get involved in the treatment of employees, but anyone who wants to build their own mouse warehouse in their company must be punished severely and never condoned!
After that, Li Mu said to Brother Liu again: “The rider management system, Brother Liu, you have to play a twelve-point spirit, because the future size of this team will not be smaller than the current Taobao Logistics, dining is a high frequency Compared with Online shopping, the frequency of user repurchase is much faster. It is possible that a user will order 3-4 a day to take out, so the requirements for the rider team are very high. “
“The million-scale rider team must learn from the management model of the Hyundai / modern army in terms of management methods. The platoons and battalions must be clearly divided at all levels, and the leadership management structure is clear and direct, even if it is a group of five. The distribution team must also have a person in charge to report seamlessly to his superiors. “
Brother Liu immediately said: “I have considered this, and my idea is to adopt a district management system, dividing five to eight districts from the national level, each district is divided into provinces, and then down. For the management of municipalities and administrative districts, specifically to the urban area, it is necessary for each city ’s person in charge to develop a clear division of people ’s districts, from districts person in charge, to neighborhood, and streets person in charge. /
Li Mu nodded: “Also, the rider team must give adequate legal training. In any case, no retaliation, injury or abuse of the user is allowed. Once there is, the permanent dismissal of the rider team is serious. The person is transferred to the public security organ for processing. “
Brother Liu said: “Relax Chief Li, I will strictly demand this.”
Li Mu said: “Not only must our rider team comply with the law, but also provide adequate protection to the rider team, personal accident insurance, accidental injury subsidy funds, especially traffic accidents, and warn all riders Team person in charge, if there are riders who are wronged and bullied on the road in compliance with laws and regulations, they must resolutely defend their rights, and no one will ever back down. “
Brother Liu Zheng Zhengtou: “I will treat everyone as a brother and give them enough protection!”
Li Mu waved his hand: “Brother Liu, don’t call your employees brothers and brothers in the future, and don’t make public statements and opinions that employees are brothers.”
Brother Liu asked with some surprise: “Chief Li, why is this?”
Li Mu looks at, he seriously said four words: “class gap.”
The rest, Li Mu did n’t say much, let him go to the enlightenment.
Brother Liu likes to talk about brothers with employees, which is a characteristic of his previous life.
Li Mu previous life has learned about some of his acting styles. Although there is indeed a set of management, there are sometimes things that are fake and empty, or the ingredients of great joy.
Calling brothers and brothers to employees, it is easy to overdraw the enthusiasm of the employees, increase the employees’ expectations of the company, and it must be helpful to everyone’s attitude and efficiency in a short time.
However, this thing itself is just like the illegal drugs taken by athletes. It has anti-phagocytic effects. Once you ca n’t cash in, these will have to be doubled back and will be rejected by employees.
There are many bosses who are good at drawing cakes, but there are really too few bosses who are good at drawing cakes and have the ability to let employees eat cakes.
Most of those who only care about paintings do n’t eat, most of them end up with a betrayal.
Brother Liu was born in poverty, heavy in rivers and lakes, although‘s own financial resources and social status have already entered the top class in the country, but still like to behave very grounded. This seems to Li Mu. of.
You tell employees who earn thousands of dollars a month that everyone is a good brother. I will take care of your work, life, children ’s education, parental support, housing and medical care. Everyone naturally has a cult of people like you at the top class. I also think that you have a strong credibility, it is easy to really believe you, but once you gossip, and then want to recover this credibility, but it is as difficult as the sky.
Moreover, some behaviors, in Li Mu‘s opinion, are somewhat artificial.
For example, the New Year ’s Eve and New Year ’s Eve dinner greet the bottom-level employees to have dinner together.
But everyone does not know, you have hundreds of billions of assets, countless luxury houses, luxury cars, private jets, and a beautiful wife like a flower in your home?
But what about the so-called “brothers” who eat with you?
After they have eaten with you, they still have to wear cotton jackets and ride the electric three-wheeler to deliver.
How about you? After you eat, wipe your mouth, take your wife to Rolls Royce to return to your mansion of thousands of square meters, or take a private plane to go to Southern California to sunbathe, go to Switzerland for skiing, go to France for shopping, go to Japan for hot springs, the world It ’s so big that there is a place for you.
With such an obvious class gap, it is necessary to call others brothers and brothers.
So, in corporate management, Li Mu even more admires the two horses.
Everyone is working together to make career together, make money together, and achieve financial affairs freedom, so whether it is the CEO or the bottom staff, even if it is only a front desk, everyone is also a colleague, a collaborator, and there are The power gap and class gap are normal and reasonable.
Ali’s Eighteen Arhats although later left, but on the whole, the Eighteen Arhats realized the freedom of financial affairs in Ali, and Boss Ma did not brag about their brotherhood with them. Everyone is a partner, simple and straightforward.
Tencent‘s Ma Zong is usually more low-key, and the overall style is closer to the partner strategy. For example, Zhang Xiaolong, the father of WeChat, has an annual salary of hundreds of millions and is the top core member of Tencent, but he has never heard Ma Zong say that Zhang Xiaolong is his brother on any occasion.
So, Li Mu does n’t want Brother Liu to manage the two huge teams of Taobao Logistics and Ele.me riders in his lifetime, and continue to use the previous life sibling set. The virtual ones have no meaning at all. Come sneer.
The team of dozens of millions of people, the CEO would like to let everyone buy a house, whoever knows it is bragging.
Brother Liu does n’t seem to understand what Li Mu means by “class gap”, but he knows the number of Li Mu’s and told you something, you can understand it, you can understand it slowly, but even if you do n’t If you understand, you should follow suit.
I really like to talk about “brotherhood” with the following people. It seems that Li Mu may not like this routine very much, so pay more attention in the future.