Automotive Black Technology Chapter 179: ：Handwritten letter

www.lnmao.org, the fastest update to the latest chapter of automotive black technology!

Li Fan was so angry that he calmed down. Everything is secondary now. Overcoming the immediate crisis is the first priority.

He took the supply agreement, glanced at it, and put it in his pocket.

Wang Han was so regretful that he didn’t know what to say, “Mr. Li, that **** Zhang led must have tricked us when he left. It’s my fault for believing the agreement and not checking the design parameters. ”

Li Fanyu waved his hand, "Both the purchasing department and the quality inspection department are responsible for this matter, but now is not the time to pursue it. If people want to trick you, they can always find a way that you can't prevent. The key to the problem It’s not your fault, so you don’t have to blame yourself too much.”

Wang Han's eyes burned when he heard his comfort, and he choked with sobs: "Mr. Li...I..."

Li Fanyu patted him on the shoulder and said, "Go back and quickly change the size of the ring gear with the supplier. Make up for the mistake first and let the factory resume production. For the rest, let's finish this section. Although I, Li Fanyu, am not He’s not a big shot, but he’s not so cowardly that he can even take advantage of me.”

Wang Han nodded heavily and wiped his tears. He turned around and quickly gathered people, went directly to the supplier, and modified the mold overnight.

Li Fanyu explained again, after everyone left. He just took a deep breath and yelled: "Fake!"

Seeing this, An Ning sighed, walked over and patted him on the back: "The company is in the ascendant, there will definitely be imperfections. This incident can be regarded as a reminder to you, and you will not know the root cause in the future. People can't be put into important positions. Don't put too much pressure on yourself, things are not irreversible yet."

Li Fanyu shook his head, "It's mainly because of the reputation I finally built up, and it's really frustrating to be hacked like this."

Seeing that there was no one around, An Ning took his hand and said, "Silly brother, reputation can be earned. Have you forgotten what happened with Mitsubishi before? Many times, consumers care more about the handling of companies. The problem is attitude, not the problem itself. How many of those who are trying to cheat us are real consumers? You pay too much attention to what others think of you. The most important thing you should do now is to do your best."

Li Fanyu raised his hand, touched her cold face, and said with a smile: "I understand, Teacher An."

An Ning smiled and said, "I don't dare to be your teacher. Who are you...my great genius."

……

Once the problem was discovered, Zhengxin immediately showed amazing efficiency. Wang Han led a group of engineers from Renhe and the supplier to work hard all night and finally modified the mold. The modified ring gear was immediately re-supplied to Zhengxin's production line.

Li Fanyu was not idle either. He announced the investigation report and compensation plan for the recall directly through Audi’s official website.

In the announcement, Zhengxin Audi frankly explained the problems with the parts. It also ensures that the company has strictly inspected the entire vehicle and that such problems will never occur again. For the first batch of customers who purchased the recalled vehicles, the company will unconditionally replace them with new ones and give them a fuel card worth 5,000 yuan as compensation.

It only took Zhengxin three days from the discovery of the problem to the response. Once again proved to the market the company's efficiency and utmost respect for consumers.

As soon as this announcement came out, the market's evaluation of Audi immediately improved.

People highly appreciate Zhengxin Audi's attitude of facing up to its own problems, proactively recalling defective products, quickly correcting errors and providing compensation. I think this newly established brand, no matter how good its cars are, at least has a correct attitude.

This is much better than some unscrupulous foreign brands.

Um, Mitsubishi, we are really not talking about you...

After suffering the ravages of foreign brands that ignore product quality issues and even deliberately conceal and deceive, consumers are even flattered by the sudden emergence of car companies like Zhengxin.

For example, Wang He, after the Longsheng Audi 4S store informed him that the replacement car had arrived, he checked it carefully. After the unpleasant incident last time, this time he even compared the engine and the frame number.

After confirming that it was a 100% new car, he still felt uneasy. In the end, the sales manager had no choice but to accompany him on the road for a spin.

After this round, Wang He finally felt comfortable.

There is no jitter and frustration when shifting gears, and the entire car seems to be integrated with itself. Sitting in a car that looked low-key at first glance but was exquisite in every aspect, he instantly felt like a successful person.

And as the speed of the car changed from slow to fast, his feelings also changed.

At low speeds, the car seems to be a stable sedan. Sitting in the car makes people feel like a gentleman in a formal dress. When accelerating, the car immediately transforms into a roaring lion, with no ambiguity in power.

When turning, he would involuntarily ignore the steering wheel, as if he had transformed into a bird flying freely in the sky. When parking, the car is like a soldier with orders and prohibitions, giving him full confidence...

Wang He finally felt at ease, thanked the sales manager again and again, and prepared to drive home.

The sales manager quickly stopped him: "Hey, hey, it's not over yet. The company's compensation hasn't been given to you yet!"

This guy has been very busy in his workplace recently, so he didn’t see any announcement from Zhengxin Audi. Upon hearing this, he turned around suddenly, "Is there any compensation?"

This is new. You must know that car company recalls usually just replace parts to eliminate hidden dangers and faults in the car. Nowadays, foreign companies monopolize the Chinese market, so it would be nice to have your car repaired if there is something wrong with it. This time, they directly replaced it with a new car, which was beyond his expectation. He didn't even dare to think about making up for it.

The manager returned to the store with a smile, and after a while, he took out a gas card and an envelope.

Wang He picked it up and took a look; Huo, a five thousand yuan gas card! This is enough to last me half a year! But what the **** is this envelope? He opened the envelope suspiciously, and inside was a piece of manuscript paper folded in half.

"What is this?" he asked the manager.

"I don't know, it just came with the gas card. The envelope was sealed, and we didn't open it to look at it. To be honest, I'm also curious about what's inside. If it's convenient, you can read it."

Wang He groaned and opened the letter: "Letter of apology; Hello Mr. Wang, we know that when you chose the Audi A4, you had trust and expectations for us. But because of our mistakes, you We have had an unpleasant car buying experience. Although the problem has been resolved, we are still very sorry for the inconvenience caused to you. Here, on behalf of all my colleagues in the company, I would like to say sorry to you in the future. A4 is a car that can satisfy you and add a touch of brilliance to your life - Zhengxin Audi, Li Fanyu. ”

"Li Fanyu? Oh my god, is this an autographed letter from CEO Zhengxin?"

"Good boy, I insist on getting it! Just because of this sincerity, I will definitely become a die-hard fan!"

Immediately, he published his first Audi A4 car experience on Pinche.com.

The article tells the whole story about my driving experience, and I don’t hesitate to use all kinds of beautiful words to express my love for this car. As for the previous unhappiness, he had long forgotten it. At the end of the article, he uploaded a photo of Li Fanyu's handwritten letter.

In just one hour, the post received more than 2,000 likes.

Subsequently, the first batch of consumers who got new cars also published car reviews one after another. Needless to say, the A4 was highly praised from all aspects. Although the content of the letter was different, the words were full of sincere apology, and it went viral in a short period of time.

A4’s reputation is finally slowly picking up.

Sometimes, consumers are really that simple; they just don’t want to be disappointed by the products they buy because they like them.

That's all. (To be continued.)